Service terms
Clear expectations for seasonal service.
Effective August 20, 2026
Quotes and payment
Online requests are not confirmed appointments. Oakwell reviews the request and sends a written quote. Scheduled services require full payment before a route window is reserved. Additional work, materials or repairs are quoted separately and performed only after customer approval and payment.
Scheduling and access
Arrival windows may shift due to weather, route conditions or earlier jobs. The customer must provide safe, timely access to the irrigation controller, water shutoff, backflow assembly and relevant property areas. Oakwell may reschedule service when conditions are unsafe or required components are inaccessible.
Changes and cancellations
Contact Oakwell at least 24 hours before the scheduled service window to cancel or reschedule. A $35 late-cancellation or no-access fee may apply when less notice is provided or required access is unavailable.
Service scope
The approved quote defines the included work. Visible system concerns may be documented, but seasonal service does not include repairs, replacement parts, plumbing modifications, landscape restoration or correction of pre-existing defects unless shown on the approved quote.
Backflow testing
Backflow testing is scheduled only after certified-provider availability is confirmed. Repairs, replacement, access correction and third-party fees are excluded unless specifically included in the quote.
Contact
Questions may be sent to hello@oakwelloutdoor.com.